PRACTICAL. AFFORDABLE. MODULAR. SCALES WITH YOUR NEEDS
TRANSFORM YOUR BUSINESS
iCape enables you to begin making data based decisions today at affordable costs
Our software has been built from the perspective of our clients. We do not tie clients to unique hardware, instead we utilize your existing resources resulting in better cost-effectiveness and balanced client-supplier relationship. This is done without violating any privacy issues or degrading existing technological capabilities, rather we maximize the value of your existing assets.
• Available on PC and Mobile App.
• Intuitive UI built by retail & malls experts
• Multiple personalization options
MULTIPLE CAPABILITIES AND ADVANTAGES
iCape's technology does not require our staff to physically be at your locations, our software if installed remotely. This provides you significant cost savings.
Advanced AI capabilities ensures high accuracy rates.
RELIABLE IN BOTH INDOOR AND OUTDOOR ENVIRONMENTS
The iCape solution is not restricted to indoor solutions only. Any area that the camera observes can be monitored for customer activity including outdoor and open mall locations.
CUSTOMER ENTRY COUNTING
How many customers come and go? Get the answer with Store Entry Counting. A camera at the entrance(s) tracks the number of customers entering and leaving your space.
Automatically monitor shoppers movements, speed and dwell times as they move through your space. Cameras are focused on specific areas where you want to understand how shoppers are behaving and engaging with displays and merchandise. By understanding customer movement, the path to improvement becomes clearer. This data allows you to evaluate foot traffic, areas of interest, service delivery and impact on lay-out, planograms and marketing/
GROUPING (FAMILY GROUPS) VS. INDIVIDUALS
Measuring family groups results in accurate conversion rate tracking. A husband, wife and teenage children (family group) would create a single transaction resulting in higher conversion rates. Counting a family group as individuals would result in skewed perception of performance. Understanding when you have many families navigating the store, allows for more accurate staff allocation rather than believing there are many individuals in the store, each needing attention.
Utilizing its advanced Artificial Intelligence capabilities allows iCape to exclude staff counts without needing to tag staff uniform with special tags and without any privacy concerns. Excluding staff or reporting on staff activity separately allows for more accurate data and better decisions.
Count and monitor people outside your physical space. How many pass by? How many enter? Does your space have the desired pull to attract customers? Is your store/mall correctly positioned? What is the optimum passerby quantities to increase your likelihood of success?
Real-Time alerts through the iCape communication platform and mobile application allows for Real-Time interventions and corrections before opportunity is lost.
SHOPPING (DWELL) TIME
Learn how much time your shoppers spend in your store. Exploring their patterns enables cost optimization and various space optimization actions.
Our solution goes far beyond counting. Thanks to its affordable costs iCape encourage you to reveal your store-in-store patterns. iCape enables you to measure each department or even aisle as if it was a stand alone store. You do not need full camera coverage in order to understand the customer behavior in these locations.
HEAT AND PATH MAPS
Understand customer interaction at given locations and their paths to and from these locations.
TRACK AND MANAGE YOUR OCCUPANCY RATES
Occupancy has been in-flux since the beginning of Covid-19. For retailers and malls it was always an important KPI which indicates both on potential as well as on the need to increase/decrease physical space.
SIMULATION AND PREDICTIONS
By recording and analyzing all integrated data points, iCape’s platform is able to simulate customer behavior and store operations for the future. Do these results meet with your strategy? Simulate changes to operations and understand the impact over time.
iCape integrates its platform into existing and new data sources for a single view of the customer, which includes staff schedules, POS, weather etc.
RAW DATA AND OPERATIONAL DASHBOARDS
iCape APIs allow for raw data exports giving the user full control over their data.
QUEUE MONITORING & MANAGEMENT
With iCape, you’re aware of the customer traffic in your space at all times. This enables you to accurately anticipate demands on the service areas and your staff. Our solution calculates how many people are required to maintain acceptable wait time standards and automatically keeps your Store Managers fully informed on their mobile devices in real time. With a proactive approach to managing service areas, you get improved operational efficiency and your customers get a consistently great customer experience.
iCape solutions track customers in service areas to measure service levels along with queue wait times. Armed with this information, you can boost performance and delight customers. Our operational tools include: staff redeployment; priority restocking; fitting room monitoring; prepared food schedule tool and workforce optimization.
From its interception the iCape's solution has been designed with top notch privacy experts assuring its compliant with privacy requirements
BESPOKE ANALYTICS SUPPORT
At iCape we see our customer success capabilities as are our professional edge. Therefore, we will help you to gain the most from our capabilities in order to impact on your business results.