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Industry Solution
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iCape

BANKING

iCape Banking provides analytics which enables banks to understand, predict and measure customer behavior within the banking environment thereby improving their service levels. In the past only a partial view of customer activity data was available to banking managers causing points of contention in certain areas of decision-making. That changes now with iCape Banking.

BANKING ANALYTICS SOLUTIONS
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CUSTOMER
COUNTING
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DEMOGRAPHICS
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QUEUE 
MONITORING
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STRATEGY &
MEASUREMENT
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QUEUE
MANAGEMENT
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WORKFORCE 
PLANNING
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CUSTOMER
COUNTING
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AD HOC PROJECT
ANALYSIS
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CONVERSION 
RATE
BANKING ANALYTICS BENEFITS

  • Inform customers of predicted wait times in branches

  • Ensure optimum staffing for both efficiency & customer service

  • Improve operating efficiencies

  • Understand the impact of marketing on customer count

  • Understand the impact of placement of marketing material

  • Understand true bank space usage

  • Influence bank design based on real data

  • Manage queues and wait times with predictive capabilities

  • Ensure stock availability through predictive capabilities

  • Reduce abandonments

  • Improve ability to make short, medium and long term decisions

  • Workforce planning utilizing customer predicted quantities for maximum efficiency

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